[BUG] Open .OBJ error

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ivan.dedos
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Thu Aug 01, 2019 5:07 pm

[2019.3 build 10081]

error when I try to open an OBJ file, please see:
2019-08-01 10_59_30-.png

Original model:
cgaxis_models_56_01.jpg
The file is from this collection:
https://cgaxis.com/product/3d-food-iii- ... volume-56/


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• SketchUp 2019.1 • Spanish SketchUp Forumdedos.estudio • Windows 10 64bit • Core i7 4790 3.6 GHz • 32 GB RAM
claudio
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Mon Aug 05, 2019 7:59 am

Hi Ivan,

Sorry for the late reply.
Can you send us the model so we can debug it?

Thanks,
-Claudio
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ivan.dedos
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Mon Aug 05, 2019 10:50 pm

claudio wrote:
Mon Aug 05, 2019 7:59 am
Can you send us the model so we can debug it?
Of course: This is the Model, orcheck another one from the same collection: http://free.cgaxis.com/product/3d-hals-eaten-long-roll/
• SketchUp 2019.1 • Spanish SketchUp Forumdedos.estudio • Windows 10 64bit • Core i7 4790 3.6 GHz • 32 GB RAM
claudio
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Tue Aug 06, 2019 12:36 pm

I just downloaded it and will take a look asap...
Thanks,
-Claudio
ivan.dedos wrote:
Mon Aug 05, 2019 10:50 pm
claudio wrote:
Mon Aug 05, 2019 7:59 am
Can you send us the model so we can debug it?
Of course: This is the Model, orcheck another one from the same collection: http://free.cgaxis.com/product/3d-hals-eaten-long-roll/
claudio
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Wed Aug 07, 2019 2:35 pm

Hi Ivan,

We found and fixed the problem.
It will go into next beta, which should happen in about two weeks.

Unfortunately I don't have any quick workaround... :(

Thank you for your patience,
-Claudio
claudio wrote:
Tue Aug 06, 2019 12:36 pm
I just downloaded it and will take a look asap...
Thanks,
-Claudio
ivan.dedos wrote:
Mon Aug 05, 2019 10:50 pm
claudio wrote:
Mon Aug 05, 2019 7:59 am
Can you send us the model so we can debug it?
Of course: This is the Model, orcheck another one from the same collection: http://free.cgaxis.com/product/3d-hals-eaten-long-roll/
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