We assembled this small FAQ for our commercial customers facing problems with their licenses.

Q. My Thea was running licensed but after some point it went again in Demo mode, what happened?
A. Thea licensing system is tied to your OS/Network settings. This means that if there is a change (an upgrade for example) to your OS or a network change, Thea may need to be reactivated. A common case here, is that you enabled or disabled a wireless card. Reactivation must take place for Thea to record the new settings into a new license file. The old license file is still kept, so you do not have to repeat this procedure if you revert to your previous network settings.

Q. I downloaded and installed a new revision but Thea went in demo mode, what should I do?
A. This happens only in Linux and MacOSX where the licenses are stored inside the application bundle currently. So, these license files should be copied from your previous revision to the one (manually or by exporting/importing license). Please, check our installing a new revision thread.

Q. I requested an activation code but I don't get any e-mail.
A. Normally, you should first run the test mail before requesting an activation code to ensure that your e-mail is valid. Make sure that the e-mail can arrive to your e-mail account without being blocked by spam filter. If that's the case, you might be behind a proxy (where it's not possible for Thea to work around) or typing your e-mail wrongly. Please contact us.

Q. I tried reactivating a license but I get a message box saying that there is an e-mail mismatch. What should I do?
A. You should make sure that both your name and e-mail address given in the license form, exactly match the literals you entered in your first activation. These literals appear in the license form of a correctly licensed application, if you have forgotten them, you will need to contact us.

Q. I am behind a proxy, how can I activate Thea license?
A. The application can not handle currently activation if you are behind a proxy, so you will to do the activation manually by filling your license data and exporting the license file. Send this file as an attachment to us (license[at]thearender[dot]com) to send you back an activated license file. Dealing with proxies will be added in a later application revision.

Q. I enter the serial number but Thea replies that it is not valid.
A. Best thing is to copy-paste the serial numbers from the e-mail you received. Make sure that you enter the serial exactly as it was sent without including any spaces.

Q. I installed a node license but I want to change it now running the master license (studio) on this machine. How should I do it?
This will require clearing the license and reinstalling/reactivating it. Unfortunately, the license form dialog is missing from the client user interface. So, clearing the license from the application is not possible and one will have to do this manually. To do this manually, you will have to use your OS file manager, move to application data folder and locate the Licenses subdirectory. Remove or rename all the license text files found in that directory.